Last Updated: October 2026
Asynchronous Model (Store-and-Forward): In accordance with California telehealth laws, Ageless Innovation operates primarily as an asynchronous medical platform. You will complete medical intake questionnaires, upload your clinical history, and submit laboratory data for review. There is no live, synchronous video or audio consultation required unless explicitly deemed clinically necessary by your provider.
Independent Clinical Judgment: Medical consultations, chart reviews, diagnoses, and treatments are provided exclusively by independent, California-licensed healthcare professionals. Ageless Innovation provides the administrative, technological, and operational platform to facilitate this care.
Review Schedules and Boundaries: Clinical reviews, diagnostic analyses, and provider communications are conducted strictly outside of standard daytime business hours to accommodate administrative workflows. Patient charts are queued and securely processed during designated evening and weekend clinical blocks. Your clinician will review your files outside of standard business hours. Results and clinician feedback will be delivered securely via message by the evening of the following calendar day.
Emergency Care: Ageless Innovation is not an emergency medical provider. If you are experiencing a medical emergency, you must call 911 or go to the nearest emergency room immediately.
All new service lines require a $199 Initial Consultation + Lab Panel fee, which is non-refundable except as described below. This fee covers your initial diagnostic lab panel and provider review time only, and does not include the first month of medication.
If your California-licensed clinician determines that you are not a safe or eligible medical candidate, $100.00 will be refunded to your payment method. The remaining $99.00 will be retained to cover third-party lab processing fees and clinical review costs.
If you start a membership after your Initial Consultation, your $199 payment is credited toward Month 1. For plans priced below $199 (Skin & Hair Care and Sexual Wellness), your $199 payment completely covers Month 1, and any leftover balance does not carry over as a credit into Month 2.
You may cancel your membership at any time from your patient portal (Settings → Memberships). For 3-Month Savings Plans, please cancel after your 3rd billing cycle by providing a 5-day written notice before your next billing date. Month-to-Month Plans may be cancelled any time before your next billing date.
If you are enrolled in a 3-Month Savings Plan and choose to cancel your membership prior to successfully completing your third consecutive monthly payment, you will be assessed a manual $150.00 Early Termination Fee (ETF).
By enrolling in a 3-Month Savings Plan, you authorize Ageless Innovation to charge the Early Termination Fee to the payment method on file.
If your managing clinician transitions your treatment between different plan tiers within the same service line (e.g., shifting Weight Loss from Semaglutide to Tirzepatide), the $150.00 ETF will not apply, provided your membership remains continuously active.
You agree to provide complete, honest, and accurate information. Prior to receiving treatment, you will be required to digitally sign a California Telehealth Informed Consent and a Lab Authorization Form.
For questions about these Terms of Service:
